We are confident you will be completely satisfied with the quality of our professionally produced educational materials and services. If for any reason you are not satisfied, simply let us know and we will refund your money on the terms and conditions described below.
This policy applies on a course by course basis. To request cancellation, call Keystone Student Services at . Tuition refunds will be based on the date of cancellation and the amount of course assignments completed as follows:
If you cancel within 5 days after midnight of the day you sign the Enrollment Agreement (the "Cancellation Period"), all tuition monies paid to Keystone will be refunded.
If a course is cancelled between 6 and 30 days after enrollment and no assignment are submitted to Keystone, a registration fee of $75 per course will be charged. All other tuition monies will be refunded.
If you cancel after the Cancellation Period but before you submit any course assignments to Keystone for correction, you will be charged a registration fee of $75 per course. All other tuition monies will be refunded.
If you cancel after the Cancellation Period and after you have submitted a course assignment to Keystone for correction, your tuition obligation will be a registration fee (see #2 above) and part of the remaining tuition as follows:
Percentage of Assignments Completed
Amount of Tuition Obligation
10% or less
10% of tuition after subtracting the registration fee
11% to 25%
25% of tuition after subtracting the registration fee
26% to 50%
50% of tuition after subtracting the registration fee
Over 50%
Obligation for full tuition
To qualify for a refund, a student must be in active standing according to Keystone’s Activity Policy, effective 1/1/2008:
To be considered active, students must begin their coursework and submit at least one weighted assignment within the first 30 days of enrollment. Thereafter, students must continue to submit at least one assignment every 30 days.
Students who plan to be inactive for 30 days or more must contact Keystone Student Services to place their course(s) on hold. When a course is placed on hold we will make a note in your student record that you will be away for a period of time. Placing a course on hold will not extend the due date. When you return, there is no need to contact us again, simply resume submitting your course work.
If there are 30 days without activity in a course, and the course has not been placed on hold, the course no longer qualifies for a refund, but the student retains the right to complete and receive credit for the course through the assigned due date.
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